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Digital Signature

Updated: 23/10/2023

Digital signatures are an easy and secure way to sign select documents remotely, without the need to visit a branch. This is one of the processes introduced to help make your banking experience simpler, while contributing towards a reduction in carbon footprint.
Below is a step-by-step guide to sign documents digitally.

Step 1
  • When added as a signatory, you will receive an email (sample below)

Step 2
  • You are now redirected to the page below
  • You will receive an SMS with a one-time passcode
  • Input the passcode
  • Select Login

If you did not receive the SMS, select Need a new SMS passcode? to re-send the SMS

Step 3
  • You can now access the document/s pending your signature
  • Select Sign (1) to sign the document/s
  • If the button Sign is not visible, select Next (2) and you will be redirected to Sign

Step 4
  • After selecting Sign (on all signature fields if more than one signature is needed)
  • Select Confirm
  • Signing is complete

Step 5
  • You can now review or download the signed document/s
  • You will receive an email with a link to download the document/s, which will be valid for 3 working days.
  • Should you not manage to download the document/s in time, reach out to your Bank contact for a copy.

Any questions?

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