Yes, you can open a joint account by sending a secure message on myAPS or visiting your nearest branch with the other interested individual.

To open a joint account, both individuals need to send a secure message through myAPS or visit your nearest branch with the other interested individual.

When an account is not used you will be charged a fee of €20 per annum, as this is considered to be a dormant account. To avoid this charge you need to carry out a withdrawal transaction at least once a year or close the account.

A debit interest rate will be charged on the amount due.

You could update your details in one of the following ways:

• Update your address via the Settings icon in myAPS desktop
• Send a secure message via myAPS
• Visit your nearest branch

You could update your address in one of the following ways:

• Update your address via the Settings icon in myAPS desktop
• Send a secure message via myAPS
• Visit your nearest branch

Please call our Contact Centre on (+356) 2122 6644 to assist you and investigate further. If the transaction is fraudulent our agent will stop your card/s linked to this account.

APS Check-in is a customer information review that the Bank is currently undertaking to ensure that all information held on our customers is up-to-date and accurate.

The Bank will need to determine what action to take if the review is not completed. Your accounts will probably be restricted or blocked as a result. For further information call our dedicated APS Check-in line on 2560 3111.

This review is necessary as it is a regulatory requirement. It also helps us in protecting your hard-earned money from fraud, whilst ensuring timely and effective communication from the Bank.

We typically finance up to 70% of the capital investment being undertaken, depending on your affordability, with the 30% balance to be forked by yourself up-front from your savings.

We consider various factors about your business when setting your interest rate. Hence, the actual rate we offer you could vary, depending on the particular circumstances of your case. To find out more about the actual rate you could be offered, kindly book an appointment at one of our branches.

The maximum loan duration may vary, depending on the useful economic life of the asset to be financed.

Yes, you can open a business account by calling our Contact Centre on (+356) 2122 6644 or visiting your nearest branch.

You need to go to the branch where your accounts are held where you will be requested to fill in an application to add the new payee.

A card dispute is when a cardholder questions the validity of a transaction that appears in the card account. Cardholders may dispute transactions for various reasons such as fraudulent transactions, undelivered / defective merchandise, incorrect transaction amount or duplicated / unauthorised transactions.

Your dispute application will be processed once the form is correctly completed, signed and supporting evidence required included. It is important to note that your claim may not always be eligible for a dispute. We will work to help resolve this claim as quickly as possible however, it may take more than 30 days to complete the investigation. This allows for the time taken by the merchant to respond and/or whether the merchant challenges the dispute. You will be kept informed on the status of your dispute and the outcome will be communicated in writing.

You can dispute most transactions within 120 days from the date of transaction. However, for fraudulent transactions you can submit your claim within 13 months from transaction date. It is always advisable to contact us as soon as possible.

Yes, you may cancel the dispute anytime during the process. This can be done by sending a secure message via the myAPS Message Hub (selecting Card Dispute Form as the message topic) or contacting our Contact Centre. Charges as per the Tariff of Charges may still apply.

We'll use all possible avenues to retrieve your funds however, disputes may be challenged by the merchant or ruled against the cardholder. If the card dispute is lost, we will provide the reasons for this in writing, together with any evidence available.

Click here to download the card dispute. Complete the form and submit it in one of the following ways:

• As an attachment to a myAPS secure message (selecting the  ‘Dispute Card Form’ as the Topic)
• Visiting your nearest branch
• By post on the following address - APS Bank plc, Cards Services Unit, Tower Street, Swatar, BKR4012

Charges as per the Bank’s Tariff of Charges may apply. Click here for more information.

As the first step, you are required to try and resolve the dispute directly with the merchant. If after several attempts the dispute is not resolved, proceed with submitting the card dispute form here.

A credit card can be used to pay for goods and services. This is different from a debit card as you will be borrowing the money being spent. You will then need to pay a minimum amount monthly or the balance in full. When the minimum amount is not paid, you will be charged interest and late payment fees.

The classic credit card limit is €4,000 and the gold card limit is up to €10,000.

No, card PIN cannot be changed nor printed. You check your PIN any time via the myAPS app.

• Log in to myAPS app
• Tap on the menu in the top left
• Tap on Credit Cards
• Select Pay Card
• Select account
• Enter Value Amount
• Enter Payment Reference
• Select Confirm
• Tap Yes
• Enter your myAPS PIN
• Tap Confirm

• Log in to the myAPS app
• Tap on the menu in the top left
• Tap on Credit Cards
• Select Credit Card Overview
• Select the credit card you would like to (un)freeze
• Tap on the 3 dots icon in the top right
• Select Freeze Card or Unfreeze Card as required
• Confirm selection

To activate your credit card, you need to use the myAPS app and follow these steps:

• Log in to the myAPS app
• Tap on the menu in the top left
• Tap on Credit Cards
• Select Credit Card Overview
• Select the credit card you would like to activate
• Tap Activate Card
• Tap Close

No. You can still open a claim if travelling costs are not paid for with your gold card.

Yes, they are covered.

The trip duration covered by the travel insurance is up to 45 days.

Your account address.

Both classic and gold credit cards come with a cashback scheme. Classic card holders will earn 0.01c for every €10, whilst gold card holders will earn 0.02c with every €10. All cashback earned will show on your credit card e-statement and will be instantly added to your account.

The purchase protection insurance covers you for accidental loss, theft, or damage to retail anywhere in the world. This is available on both the classic and gold credit cards, and is provided by Atlas Insurance.

Travel insurance provides cover for your travels. Such as, trip cancellation or abandonment charges, emergency medical assistance, lost or stolen baggage and / or passport, personal accident, and personal liability. This is available with the gold credit card only and provided by Atlas Insurance. More information is available on the travel insurance product information document here.

Vehicle excess insurance covers the standard rental vehicle excess paid or the vehicle repairing costs incurred during a trip in case of an accident or theft. This is available with the gold credit card only and provided by Atlas Insurance.

Life insurance covers any outstanding balance on the gold credit card in the unfortunate event of death of the cardholder. This is available with the gold card only and provided by IVALife.

Please reach out to Atlas Insurance who will guide you on making a claim. Telephone - (+356) 2343 5381 Purchase protection insurance claims - apspurchaseclaims@atlas.com.mt Travel insurance claims - apstravelclaims@atlas.com.mt

No premium needs to be paid to the Bank.

Yes, you can. Please contact Atlas Insurance on (+356) 2343 5381 for guidance.

Yes, for every claim made, you will have to pay an excess charge to Atlas Insurance PCC Limited based upon the insurance type. Please refer to detailed policy terms available here.

No, you cannot. This is a free benefit for you as the premium is covered by the Bank.

With the purchase protection insurance, cover starts as soon as you start using your credit card. The cover will automatically end when your APS account is terminated. As to the travel insurance, the trip cancellation cover starts from the date your trip is booked or when your gold credit card is issued (whichever comes later, but not later than 1 year from the trip booking date). The rest of the cover is activated during the trip. The cover will automatically end when your APS account is terminated.

Atlas should be notified as soon as possible, and not later than 30 days, from the incident date. Click here for more information.

Your credit card will automatically block after 3 consecutive incorrect attempts and refresh at midnight on the same day, to start reusing.

If your credit card is captured in an APS ATM, this will be mailed back to you. If you called to stop your card, this will be discarded. If your credit card is captured in any other ATM, you must stop the card and order a replacement card. Other banks will shred your card as per VISA rules.

Call our Contact Centre on (+356) 2122 6644.

The following fees, tariffs, and minimum payment apply for both the classic and gold credit cards.

• No annual fee
• Interest rate at 7.5% i.e. 5.25% over the Bank’s Base Rate
• Minimum payment for at 5% of the debit balance of €15 whichever is the highest

The direct debit will include manual payments made, up until 1 day before the direct debit due date. It will be calculated at the greater of 5% percent of the outstanding balance or €15. A credit voucher/refund issued by a merchant lowers the card's balance after it is processed. However, since it does not count toward the minimum payment calculation, it cannot be considered as a deposit.

24 days after statement date.

Yes, charges are the following:

• APS ATMs withdrawals - charge is of 0.30% of the withdrawn amount (minimum €0.30).
• Other local and international ATMs withdrawals - a fixed €3 charge along with the 0.30% of the payment amount.

All cash withdrawals from APS ATMs are free and you can benefit from 4 free withdrawals a month from all other local bank's ATMs.  The rest of the withdrawals come at a charge.  Please refer to the Tariff of Charges here.  

No, new debit cards are free of charge.

You will receive you new debit card soon. Should you not receive your new card, contact our Contact Centre on (+356) 2122 6644 or visit your nearest branch.

You can order a new debit card from myAPS internet banking (desktop).

Lost cards need to be urgently blocked. To do so call our Contact Centre 24/7 on (+356) 2122 6644.

If your debit card has been retained at an ATM, call our Contact Centre on (+356) 2122 6644. If your card was retained at a non-APS ATM, we will cancel your card and re-issue a new one.

You can request a new PIN in 1 of the following ways:

• Order it via myAPS desktop
• Send a secure message through the myAPS Message Hub
• Call our Contact Centre on (+356) 2122 6644

Call our Contact Centre on (+356) 2122 6644 and our agents will guide you on this.

Yes, our Contact Centre is backed up by a third party Contact Centre between 21:00 and 08:00, from Monday to Sunday. This is situated in Serbia, thus you need to submit your request in English.

Unfortunately, this feature is not available yet.

To change the colour of your debit card, you will need to stop your current card, and re-order a new one at a charge of €5.

Any expression of displeasure that we receive from you is a complaint. This can include but is not limited to:

• complaints about products or services that did not meet your specific needs;
• sub-standard service we provided in managing your banking needs on a day-to-day basis; or
• any inappropriate interactions relating to the features, functions and practices of our products.

Other problems can also qualify as complaints, therefore we take any statements of displeasure very seriously.

If at any point, you feel that our service was below par, let us know by any of the following methods. We encourage your feedback and you will not be charged for raising a complaint. You can file a complaint by:

• Filling in our Feedback Form here. This form allows you to add attachments, in case you would like to add supporting documents to your complaint.
• Calling our Contact Centre on (+356) 2122 6644.
• Speaking to a representative in person at any one of our branches,
• Writing to - Voice of the Customer, APS Bank plc, APS Centre, Tower Street, Swatar, BKR 4012, Malta.

You may communicate with the Bank in either English or Maltese, with the Bank preferring to communicate in English.

To help us resolve your complaint as quickly and effectively as possible, kindly provide us with the following information:

• Your name and surname
• Your ID card number or passport number
• Your email address
• A phone/mobile number and the best time to contact you
• A summary of your concern/s
• How you would like us to resolve the matter
• Any supporting documentation to help your case

Once we receive your complaint, we will send an acknowledgement by letter or email. You should receive this within 2 working days from receipt of your complaint. The acknowledgement will indicate the timeline by which the matter is intended to be resolved. We will get in touch with you if we need to clarify anything with you during the course of our investigation. This will be carried out whenever possible via phone or email. Understandably, some of our more complex complaints will take longer to resolve. If our investigation takes longer than 15 working days, we will issue a holding update, which will include a revised timescale for the final response. In this event, the final response should not exceed 35 business days in total.

We will get in touch if we need any clarification. Although, if you believe there is more information that could help us with our investigation, please send an email to the Voice of the Customer Unit at voc@apsbank.com.mt (including the complaint reference number, if you have already received an acknowledgement).

You can withdraw a complaint by notifying us of your wish to do so and the reason why you wish to withdraw the complaint. This can be either by email or post.

Yes, however, since we are unable to collect additional information when a complaint is made anonymously, we might not be able to take specific action to address the concern. This also implies that the complainant cannot receive a response. We will nonetheless take the complaint into consideration and, if it can, take action to resolve any issues that may be adversely affecting our customers.

We hope we will be able to resolve your concerns to your satisfaction. If after receiving the final response you remain dissatisfied, you have the option of contacting the Office of the Arbiter for Financial Services. You can write to the Arbiter on the below address: The Office of the Arbiter for Financial Services First Floor Pjazza San Kalcidonju Floriana, Malta FRN 153O You may obtain further information about this independent body by accessing their website at financialarbiter.org.mt or emailing them on complaint.info@financiaIarbiter.org.mt

Click here to view the APS branch locations and opening hours.

You can order a cheque book via the myAPS mobile app or calling Contact Centre on (+356) 2122 6644.

You can call our Contact Centre on (+356) 2122 6644 to request an official bank statement, or visit your nearest branch. Bank statements are available for €3.

• Click here to download the loan drawdown request form
• Submit the form via a myAPS secure message or at your nearest branch
• Pay through your preferred method
• Submit accompanying documents
• Once request is submitted our Credit Operations Unit will acknowledge its receipt and notify you

We are committed to protecting your privacy and we strongly believe that you should be fully aware of the personal data that we process about you and how and why we do so. Click here to learn more.

• Log on to the myAPS desktop platform here
• Click on Payments
• Click on Standing Orders
• You can now view your Standing Orders

Standing Orders can be created through the myAPS mobile app and desktop platform. However, Standing Orders can be viewed and edited from desktop only. Need help? Click here to watch the 'how to' video.

• Log on to the myAPS desktop platform
• Click on Payments
• Click on Template Management
• You can now view all your existing templates

Templates can be used and created via myAPS desktop and mobile app. However, templates can be viewed and edited only from the desktop platform. Need help? Click here to watch the 'how to' video.

No, the physical tokens from the previous internet banking system cannot be used for the myAPS service. You need to get the new physical token by visiting your nearest branch.

This is probably due to the batteries. In that case, replace  the existing batteries with a new set (AAA). If the physical token still doesn't work, take it to your nearest branch and our team will assist.

A secure message can be sent through the Message Hub, which can be accessed from both the desktop platform and mobile app. Just click on the envelope icon to log in to your Message Hub.

• Log on to the myAPS desktop platform or mobile app
• Click on the Message Hub (photo of the envelope) icon
• Send us a message and you can include an attachment too!

Yes, the Token on the myAPS app can still be used without an internet connection.

You can either contact our Contact Centre on (+356) 2122 6644 from Monday to Sunday between 08:00 and 21:00 or visit your nearest branch.

You should deactivate the myAPS app when your mobile will no longer be in your possession.

Account history includes all the transactions made from that particular account. Payment history includes all payments made to and received from accounts which are not APS.

• Current account - Grey
• Deposit account - Blue
• Term deposit account - Yellow
• Loan account - Orange
• Off-Balance sheet account - Pink

Yes, you can open a Current Account, Savings Account, Online Account or a Term Deposit Account in a foreign currency. Joint accounts cannot be opened through internet banking. Before opening an account, please check the latest interest rates here.

• Become an APS customer
• Apply for the myAPS service by visiting your nearest branch
• Both your mobile or physical token, together with your laptop are required to complete the sign up

Search for 'myAPS' on Google Play (for Android devices) or Apple Store (for Apple devices) and click install. Once installation is completed, the myAPS app will be available on your mobile.

The myAPS mobile app is compatible with smartphones running an iOS or Android operating system with the current or one of the two major previous versions.

Yes, you can use myAPS without the mobile app. In replacement of the mobile app, you will require a physical token.

Available balance is the amount you may withdraw. Reserved funds is 'blocked' money which has been spent and will soon be deducted from your account.

When you encounter errors on myAPS, please call our Contact Centre on (+356) 2122 6644 quoting the error code displayed, and our agent will assist.

You will need to call our Contact Centre on (+356) 2122 6644 from Monday to Sunday, 08:00 to 21:00.

You can settle your bills via myAPS internet and mobile banking. Click here and watch the ‘how to’ video.

A physical token can be collected at any of our branches. The physical token comes with a yearly fee of €10 is applicable.

All cash withdrawals from APS ATMs are free and you can benefit from 4 free withdrawals a month from all other local bank's ATMs.  The rest of the withdrawals come at a charge.  Please refer to the Tariff of Charges here.  

Please refer to the Tariff of Charges here.

Please refer to the Tariff of Charges here.

Please refer to the Tariff of Charges here.

No, no charges will apply.

No, new debit cards are free of charge.

An Annual General Meeting, also known as an AGM, in short, is an annual meeting, held between a company and its shareholders. There are certain decisions that require shareholder approval and therefore these are approved by shareholders at General Meetings.

This AGM will be convened on 16 May 2023 at 1800hours.

The AGM will be held at The Hilton Malta, Vjal Portomaso, St Julian’s.

Registration starts at 1700 hours. After the commencement of the meeting at 1800 hours, you will not be admitted to the meeting.

Parking is available at Portomaso on a first come first serve basis. Public transport is easily accessible as well.

The documentation received relates to the AGM. The pack includes:

• A Covering Letter, in English and Maltese which provides the background to this Meeting.
• The Notice of Annual General Meeting, which details the Agenda of the Meeting, its date and location.
• A Bio Notes section detailing the information on two newly appointed Board members.
• A Circular to Shareholders, which provides an explanation of the resolution being proposed at the Meeting.
• A Remuneration Policy which the shareholders will be asked to vote for.
• A Proxy Form, whereby you are being requested to appoint the Chairman or another person to act as your proxy, and submit your voting preference.
• A Scrip Dividend Election Form which details how much shares or cash you would receive as dividend. It is to be submitted only if you want your dividend in new shares.

The ‘Notes’ sections provided with the Agenda, Scrip Dividend Election Form and Agenda provide further information on, how to complete the documents, appoint a proxy, attend, vote and ask questions.

The following resolutions are being put to a vote:

Ordinary resolutions

• Approval of the audited financial statements for the financial year ended 31 December 2022
• Appointment and remuneration of auditors
• Approval of dividend
• Emoluments of directors
• Remuneration policy
• Remuneration report (advisory vote)

Extraordinary resolutions (meaning that a higher voting threshold is required)

• Directors’ authority to issue shares limitedly for the purpose of implementing a decision to pay a scrip dividend, and to affect a capitalisation of profits
• Delegation to the directors to issue debt securities.

In its Company Announcement issued on 9^th March 2023, the Bank informed its shareholders that following the positive performance of the Bank for the financial year ended December 2022, the Board of Directors has recommended the payment of a dividend.  This dividend is being declared as ‘scrip’ (see below for a definition of a ‘scrip dividend’).

The Directors are recommending a final gross dividend to the ordinary shareholders of 2.68 €cents per ordinary share, totalling €9,846,153 (net dividend of 1.74 €cents per ordinary share, totalling €6,400,000). The recommendation is also to pay the dividend by way of scrip, with each shareholder having the option to receive either cash or new ordinary shares.

The above scrip dividend payment is in alignment to the Bank’s Dividend Policy as detailed in Prospectus dated 24th May 2022, Clause 4.8 Dividend Policy.

A scrip dividend gives the option to shareholders to receive their dividend in either ‘cash’ or through the equivalent issue of ‘new shares’.

In electing for ‘new shares’, you can increase your shareholding by the allocation of ‘new shares’ equivalent to the ‘cash’ dividend in APS Bank plc without incurring trading costs, and at a set price decided by the Board, i.e. the attribution price. The attribution price is €0.57c per new ordinary share.

Whether you elect to receive ‘new shares’ or ‘cash’ should depend on your own personal circumstances.

Being a final dividend, this dividend requires shareholder approval at the Annual General Meeting.

Once the scrip dividend is approved by the Shareholders at the AGM on the 16 May 2023, the Bank will progress with its dividend distribution.

The dividend payment for both ‘cash’ and ‘new shares’ is scheduled for end of May 2023.

The details of how much you would receive had you to choose cash or shares is provided in the Scrip Dividend Election Form. The information is particular to you because it is relative to the amount of shareholding you have.

The final gross dividend is of 2.68 €cents per ordinary share (net dividend of 1.74 €cents per ordinary share).

Therefore, for every one share that you have as at 14^th April 2023, you will receive 1.74 €cents net.

So, let’s say you have 10,000 shares. You will receive 10,000 x 1.74c = €174.

The ‘new shares’ are calculated by considering:

• the number of shares registered in your name as at the record date, i.e. 14^th April 2023;
• the net cash dividend amount;
• the applicable Attribution Price;

The mathematics behind the calculation of the number of ‘new shares’ is as follows:

Number of ordinary shares held as at the relevant dividend record date x the net cash dividend rate
÷ by the Attribution Price

The result is then rounded up or down to the nearest whole fraction.

For example, if as a shareholder you hold 10,000 ordinary shares as at 14^th April 2023 and the net cash dividend rate declared is 1.74 €cents per ordinary share, and then the Attribution Price set at 0.57 €cents per ordinary share, 305 new shares would be allocated to your existing shareholding.

The Attribution Price for this scrip dividend has been calculated on the trade weighted average price (TWAP) of the Bank’s ordinary shares over the recent months and including a discount.

All shareholders appearing on the Shareholders’ Register as at the Record Date, i.e. 14^th April 2023 are eligible for this scrip dividend.

The Bank is requesting shareholders to provide their written instructions to elect their preferred option in receiving the 2022 declared dividend, whether in ‘cash’ or ‘new shares’.  If you are electing the ‘new shares’ option, you are to fill in and submit the Scrip Dividend Election Form included in the AGM Pack.

If you wish to receive dividends in ‘cash’, you need not to take any further action and should not complete or return a Scrip Dividend Election Form.

The Bank is unable to provide tax advice since there are tax considerations personal to each shareholder. You are therefore requested to contact your tax advisor in this regard.

The AGM pack, including all documentation can be found on the Company’s website, General Meetings - APS Bank.  In case you have lost or misplaced your Proxy Form, you are kindly requested to reach us immediately in person, by visiting one of our  branches, or contact us via email to investor.relations@apsbank.com.mt or by calling our contact centre on +356 21226644  – (Monday to Sunday including Public & Bank’s Holidays from 08;00 to 21:00hrs)

In such a scenario, any change you carry out in your shareholding after the 14^th April 2023  shall be disregarded for the purpose of this AGM.

You can ask questions on the day of the Meeting, if you attend or appoint a proxy to attend in your stead. You may also ask questions related to the items on the Meeting Agenda in advance of the Meeting. These can be sent in writing to the Company Secretariat by hand or by postal mail to APS Centre, Tower Street, Birkirkara BKR 4012, Malta or by email to investor.relations@apsbank.com.mt. Questions are to be received by the Bank no later than Friday 12 May.

As communicated in the Circular to Shareholders, if you remain in doubt as to what voting actions to take, you are advised to consult an appropriate independent advisor.  Please contact our Customer Support Centre on +365 21226644 (Monday to Sunday including Public & Bank’s Holidays from 08:00 to 21:00hrs) for further assistance on this.

If you attend in person, or appoint a proxy to attend in your stead, the Chairman will ask for a vote at the Meeting. The most common form of voting is by a show of hands, though a ballot may also be held.

If you are unable to attend, you may express your vote by submitting the pre-printed Proxy Form provided in your AGM pack.  In such a case, you are required to fill and submit the Proxy Form with your voting preference in the supplied self-addressed envelope and send it by mail or by hand or via email as detailed in the ‘Notes’ Section provided with the Proxy Form (overleaf).

You are to complete all details required on the Proxy Form.  Your details and voting preference need to be completed in a clear and in a legible manner.

In the Proxy, you will provide:

(a) Your preference to appoint the Chairman of the Meeting, or another person, as proxy;

(b) You are to indicate whether you wish the Chairman / proxy to vote (i) as s/he wishes, or (ii) provide instructions, by marking the appropriate box indicated in the Proxy Form. In the event that no indication is made, it shall be deemed that you are authorising the Chairman (as proxy) to vote as he wishes;

(c) When voting for the resolution, you are to indicate your preference in the appropriate box either by inserting the number of shares (shares held) or by use of a cross (X) or mark (ü) under either ‘For’ or ‘Against’ or ‘Abstain’. The indicator will be interpreted that you are assigning all the votes accordingly.  If more than one box is marked for the same resolution, the vote on that particular resolution will be invalid.

Yes, the number of votes can be split up in any proportion whatsoever, under ‘For’, ‘Against’ or ‘Abstain’ for any resolution.  You may therefore, utilise all or part of the resolution being proposed. However, in no circumstances, may you use more votes than you are entitled to.  If this occurs, then the vote on that particular resolution will be invalid.

In such cases, the person who had been nominated by the joint holders to be the registered holder of such shares, shall be entitled to attend and vote at the Meeting. In the event that joint holders failed to nominate such person, the first named joint holder on the register of Shareholders at MSE shall be entitled to attend and vote at the Meeting.

Completed Proxy Forms must reach the Company Secretariat whether by hand, by mail or electronically, not less than 24 hours before the appointed date and time of the Meeting (i.e. 1800 hours of Monday 15 May 2023).

If you would like to submit your Proxy Form by hand, you are kindly requested to do so directly to the APS Bank plc, Company Secretariat Office at APS Centre, Tower Street, Birkirkara or to your nearest APS Bank plc branch, using the self-addressed envelope provided in the AGM Pack.

Completed Proxy Forms are to be submitted to APS Bank plc, Company Secretariat Office at APS Centre, Tower Street, Birkirkara, using the self-addressed envelope provided in the EGM Pack.  Please note that no stamp is required.

Yes, Proxy Forms may be submitted via email to APS Bank plc, Company Secretariat email address investor.relations@apsbank.com.mt. In the subject title of email, you are kindly requested to fill in your Full Name, ID Card and MSE Number.

For you to confirm that your Proxy Form is received and considered as valid, you will be receiving an acknowledgement email form the Company Secretariat office confirming such.

In such case, you are requested to contact APS Bank plc Company Secretariat via email on investor.relations@apsbank.com.mt or APS Bank plc Customer Support Centre on +356 21226644 (Monday to Sunday including Public & Bank’s Holidays from 08:00 to 21:00hrs). We will be happy to continue to support you further with your queries.