APS Bank has recently introduced three AI-powered internal assistants, two of which are integrated directly into Microsoft Teams, to help colleagues access information more efficiently.
Data Clara Customer Intelligence allows colleagues to ask questions through a familiar Teams chat interface and retrieve customer intelligence and business insights to support informed decision-making, whilst Propositions AI provides colleagues with information on the Bank’s products and propositions. The Credit Administration AI assistant is used as part of an automated process and helps colleagues in Risk Department to extract and analyse information from periodic documentation, reducing manual effort.
Developed using Microsoft AI technologies, the Teams-based assistants are available across the Bank’s offices and branches in Malta and Gozo. The rollout has been supported by colleague training, guidance materials and awareness initiatives to encourage responsible use, improve productivity and streamline daily operations.
Ronald Psaila, Head of Innovation at APS Bank, commented: “Our focus is on delivering practical AI solutions that address real business challenges, help colleagues save time, reduce manual effort and access knowledge more effectively through the tools they use every day – with the ultimate objective of consistently providing a better service to our customers.”
