Over recent years, APS Bank has introduced a number of initiatives aimed at making banking more accessible, inclusive and responsive to different needs. These efforts have focused on both customer experience and workplace inclusion, helping remove barriers and create a more welcoming environment for customers and colleagues alike.
Among these initiatives, APS Bank became Malta’s first Autism-Friendly Spaces certified bank, by introducing dedicated service hours and other tailored measures to create a more comfortable banking experience for autistic individuals and their families. The Bank has also continued investing in the accessibility of its ATM network through voice-guided functionality, helping customers with visual impairments access everyday banking services more independently.
These efforts were also acknowledged in CRPD’s recently published Annual Report 2025. In its review of developments within the financial sector, the Commission noted that “collaboration with APS Bank continued, focusing on neurodiversity and job coaching.” It also acknowledged that “Autism-Friendly spaces and service hours were introduced,” while highlighting that “accessible ATMs with voice-over systems and Braille installations are in progress.”
Liana DeBattista, Chief Strategy Officer, commented: “Some of the most meaningful changes are often the simplest ones: removing a barrier, adapting a service, or creating an environment where somebody feels understood and welcome. Accessibility and inclusion are not projects with a finish line; they are ongoing commitments. We are pleased that our efforts have been acknowledged by CRPD and look forward to continuing this important journey together.”
The recognition builds on a long-standing collaboration between APS Bank and CRPD, encompassing accessibility improvements, staff training and awareness initiatives aimed at creating a more inclusive experience for customers and colleagues alike. Among the initiatives referenced in the report was an “APS Breakfast talk Neurodiversity“ session involving 40 participants, reflecting the Bank’s ongoing efforts to promote greater understanding of disability and neurodiversity.
