APS Bank speakers: (top-left) Giovanni Bartolotta, Chief Risk Officer; (top-right) Ronald Mizzi, Chief Financial Officer; (bottom-left) Cynthia Borg, Head of Financial Crime Compliance and MLRO; and (bottom-right) Scott Lee Holloway, Head of Customer Experience.
Throughout May 2025, APS Bank’s colleagues shared their knowledge and insights at several high-profile local and international events. Topics covered included property market trends, financial performance, anti-bribery and compliance, and customer experience in the digital age. Here are some highlights:
Giovanni Bartolotta, Chief Risk Officer, took part in the panel The Future of Property in Malta: Can Digitalisation Change the Game? during the Malta Property Landscape: A True Picture event, organised by Grant Thornton and Dhalia Real Estate.
Ronald Mizzi, Chief Financial Officer, was interviewed on the Net TV programme Flusek, where he discussed APS Bank’s first quarter financial results. The conversation focused on key trends in lending, deposits, and income.
Cynthia Borg, Head of Financial Crime Compliance and MLRO, was a panellist at the International Compliance Association (ICA) Summit in London, which attracted over 500 professionals. Cynthia contributed to a lively discussion on anti-bribery and corruption, covering recent enforcement actions, emerging global risks, the importance of a strong ‘speak-up’ culture, the role of middle management in compliance, and the need for clear accountability and meaningful training.
Scott Lee Holloway, Head of Customer Experience, was featured in CXM Today’s #CXDialogues interview series. He spoke about how AI is changing customer interactions, what banks can learn from other industries, and common blind spots in customer experience—particularly the gap between internal assumptions and actual customer needs. He stressed the importance of feedback, strategic alignment, and effective complaints handling.
Ray Bonnici, Chief People Officer at APS Bank, commented:
“We’re proud to see our colleagues taking an active role in shaping conversations that matter across our industry. These opportunities not only showcase their individual expertise but also reflect the Bank’s broader commitment to continuous learning, innovation, and leadership.”
