News Details

Robots in action at APS Bank

21/04/2021 14:00:00

 

APS Bank has successfully implemented Robotic Process Automation (RPA), a software designed to automate routine tasks and improve operational efficiency. The first automations were introduced to free up the Credit Operations Team from a number of repetitive and time-consuming tasks saving daily valuable man-hours. The Bank plans to roll out more RPA over the coming months, improving efficiency of customer facing processes and permitting staff to engage in more interesting and value-adding work.

Daniel Cassar, Head of Digital Innovation commented, “This digital solution helps the Bank to be more agile, as we segregate the simple routine tasks for the bot while allowing our teams to focus on work that enhances the customer experience. We extend our thanks to our partner, KPMG Digital Solutions, who have supported the Bank in the value chain to achieve this important milestone.”

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APS Bank plc is regulated by the Malta Financial Services Authority as a Credit Institution under the Banking Act 1994 and to carry out Investment Services activities under the Investment Services Act 1994. The Bank is also registered as a Tied Insurance Intermediary under the Insurance Distribution Act 2018.