Emotional Intelligence at the workplace

Emotional Intelligence at the workplace

Emotional Intelligence at the workplace is the ninth talk of the APS talks series, which will be presented by Mrs Caroline Cassar Reynaud on 17 October 2019 at The Hub - PwC, 78 Mill Street, Qormi.

A large portion if not most of our time in the work place is spent building and nurturing relationships with people, be it with colleagues or clients. Evidently there is no perfect formula for getting each and every one of these relationships right.  Often we recognise that some relationships take up more energy, effort and work and unfortunately,  this is not a case of one size fits all when we speak about achieving results. Often the starting point is taking a good hard look internally before looking outwards and recognising how to adapt one’s behaviour.


During this session the focus shall be on self-awareness and how to recognise the importance of adapting behaviour to ultimately achieve desired results.

18:00: Registration
18:30: Introduction
18:35: APS talk by Caroline Cassar Reynaud 
19:35: Q&A
19:50: Refreshments


To register for this free event, please send an email to info@apsbank.com.mt with the below details by not later than Monday 14th October:

   - Name and Surname
   - Mobile number
   - Email address
   - Acceptance to be notified about future APS Talks (Y/N)
   - Company*
   - Designation*

*Kindly include where applicable


Caroline Cassar Reynaud

Caroline Cassar Reynaud is Talent Leader at Deloitte Malta. She joined the firm in 1998 having completed a 3 month trainee ship in Tokyo, Japan where she was responsible for coordinating the training department within the firm. During the span of her career, Caroline has been involved in different facets of the firm ranging from project management to marketing, brand, social media and Human Resources. Caroline has also been involved with supporting the Office of the CEO and the respective coordination of the projects that fell within this remit.

In 2014, Caroline took on the role of Head of Talent and Communications with the primary responsibility of reorganizing and building the HR function. In 2016 Caroline was admitted to the board of Malta Partners and appointed Talent leader for the Malta firm. In this role Caroline continues to drive the Talent strategy of the firm with a special focus on attraction, retention and development.

Caroline graduated from the University of Malta with a B.A. (Hons) in Management and more recently in 2018 graduated from Dublin City University with an MSc. In Leadership & Organisation behaviour where her dissertation focused on the progression to partner within Professional Services Firms (PSFs). Caroline is also currently completing her certification in Deloitte Business Chemistry - a tool to assist staff and clients in adapting behaviours within the work place.

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