Contact Centre Officer

Reference: APS.22.19

Status: Open

The Contact Centre Officer will assist the Bank’s customers providing information and troubleshooting problems as first line support, as part of a dynamic team that continuously strives to deliver quality of service ensuring the best customer experience.

Requirements

Candidates should ideally possess, or in the process of obtaining a banking qualification, and should ideally have a minimum of two (2) years working experience in a contact centre environment. 

The incumbent should possess excellent analytical, troubleshooting & interpersonal skills and be customer driven with a strong focus on quality of service. Implicit in the role is the ability to work both independently and in a team and be committed to self-development.    

Closing date for applications is 24th February 2019. Interested applicants are invited to view the full position description and to download the application form.

Applications, including a detailed CV, are to be addressed to the Head of Human Capital, APS Centre, Tower Street, Birkirkara BKR 4012 or sent by email on vacancy@apsbank.com.mt .

 

 

Download Position Description

Download Application Form

 

 

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